Sway Support

Download Sway from the App Store and tap "Get Started." You can sign up using your Apple account or email address. You must be 18 or older to use Sway. After signing up, you'll choose your interests and preferred intensity level to personalize your discovery feed.

Go to your Profile and tap "Become a Creator." You will need to complete a selfie verification to confirm your identity, agree to the Creator Agreement, and set up your payment details through Stripe. Once approved, you can start uploading content and setting subscription tiers.

Creators set monthly subscription prices for their exclusive content. When you subscribe to a creator, you gain access to their subscriber-only videos and content. Subscriptions renew automatically each month. You can manage all your active subscriptions from your Profile settings.

Go to your Profile, then tap "Subscriptions" to see all your active subscriptions. Tap the subscription you want to cancel and select "Cancel Subscription." You will continue to have access until the end of your current billing period. No refunds are issued for partial months.

You can send a tip to any creator directly from their profile or from a video overlay. Tips are one-time payments that go directly to the creator (minus platform fees). Choose from preset amounts or enter a custom amount. Tips are processed securely through Stripe.

Sway accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay. All payments are processed securely through Stripe. Your payment information is never stored on our servers.

If you encounter inappropriate content, you can report it by tapping the three-dot menu on any video or profile and selecting "Report." For technical issues, bugs, or account-related concerns, please contact us at support@swaytheapp.net with a description of the problem and any relevant screenshots.

Go to your Profile, tap the settings gear icon, and scroll to the bottom to find "Delete Account." You will be asked to confirm your decision. Account deletion is permanent and will remove all your data, content, and subscription history. Active subscriptions will be canceled. You can also request deletion by emailing support@swaytheapp.net.

Sway is a platform for aesthetic, sensory-focused, and kink-inspired content that is always non-nude and non-explicit. Artistic expression, fashion, cosplay, and body aesthetics are encouraged. Content is organized by intensity levels (Soft, Medium, Bold) so users can discover material that matches their comfort zone. Explicit nudity, pornography, and illegal content are strictly prohibited. Please review our full Community Guidelines within the app for details.

Creators earn revenue through subscriptions, tips, and custom content requests. Payouts are processed through Stripe Connect and deposited directly into your linked bank account. You can view your earnings, pending payouts, and transaction history in the Creator Dashboard. Sway retains a platform fee on all transactions.